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Search our frequently asked questions and answers
How much do I owe in library fees?
To see how much you owe in fees, you will need to log in to your online library card account. (For instructions on logging in to your account, view "How do I log in to my online library card account?") After you've logged in, if you have any fines you will see a link that states "Fines & Fees...
How do I pay my fees online?
Fee Payment Follow these steps to pay your fees online using a credit card:
Can I share my card with anyone else?
Please remember that your card may not be used by anyone other than you.
What should I do if any of my information changes (home address, phone number, e-mail address)?
If your home address, phone number, or email address changes please notify the Library immediately by calling us (407.835.7323) or visiting any location.  You can update your home address and phone number through the change of address form. If you have requested materials and they are delivered to...
What can I do with my library card?
Your card will allow you to check out physical materials, including books, DVDs, music CDs, and audiobooks in a variety of formats. You can also attend classes and programs with your card, as well as call Questline (407-835-7323) to ask a question or get help with your account.
Why do I need a PIN?
Your PIN is a gateway to convenient Internet and telephone services that are available 24/7. Once you obtain a PIN, here's what you can do with your library card when online: Check your account and renew materials.
Why can't I use my card?
In order to check out, renew or request material, your account balance must be less than $10. You must have an account in good standing to download audiobooks, e-books or songs, sign up for a computer session, register for a computer class, or reserve a meeting room or study room. If you have...
How do I pay my fees online?
Follow these steps to pay your fines online using a credit card:   Log in to your online library card account   Once you are in your library card account, select the "Fines & Fees" option under View. You will see a list of your fees, including date, description, and amount. Click the...
Important to Remember About Using Your Card
The following are key things to know about beginning to use your card:
Get A PIN
1. To set your PIN, go to "Log in to My Account" at www.ocls.info and enter your last name and card number. Leave the PIN field blank. Submit this information. 2. If you do not have a PIN you will be asked to enter one.
Why is my card in a temporary status?
For the first 2 weeks while we complete the verification process, your card will be in a temporary status which offers you many services including the opportunity to checkout up to ten items.
Why does the Library ask for my photo for my library card account?
We can place your photo in our system as an added tool for identity. The pictures are not to be considered an absolute deterrent against others using your card. You are responsible to provide us with immediate notice if you lose your card. If you register for your card in person, we can place your...
What type of identification do I need to get a library card account?
Present your valid Florida Driver's License or Florida State Identification, showing your correct name and residential street address within our Library District. If your Florida Driver's License or Florida State Identification lists a P.O. Box or any address other than your correct residential...
Why should I update my library card from juvenile to adult after I turn 18?
Hey! Congratulations on turning 18!  Your current library card will expire 30 days after your 18th birthday. Don't miss out on all the great content you can take advantage of by changing your card to an adult card. 
What Are The Types of Cards?
Orange County Library System is pleased to offer a variety of library card accounts. Select the card in the list below that you are interested in learning more about.

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