FAQ SEARCH PAGE
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Problems Delivering Notices to Some E-mail Addresses
Unfortunately, a few email service providers (aol.com, cfl.rr.com, and yahoo.com) identify the Library’s email notices as spam and do not deliver our email to some customers. In order to receive these notices, we recommend that customers either sign up for OCLS’ text alerts or provide an alternate email address by logging into your account.
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Can I recommend a title that the library does not own?
Yes, we welcome your suggestions. If there is a title that you cannot find in our collection and it meets our materials management policy, please fill out a Suggest-A-Title form.
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What if I lose or damage an item?
Customers will be charged the cost of the item for each item that is lost or damaged. If lost items are found in good condition within one month of payment, a refund may be issued. Please note that in order to control the quality and content of our collection, the library does not accept replacement…
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What happens if I return something damaged?
Customers will be charged the cost of the item for each item that is lost or damaged. If lost items are found in good condition within one month of payment, a refund may be issued. Please note that in order to control the quality and content of our collection, the library does not accept replacement…
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Where can I return materials?
Materials may be returned to any Orange County Library System location, regardless from which OCLS location they were checked out. You may request a check-in receipt at any location when you return items during open hours at the service desk or at the Drive-Up Window. Items returned to the after hours book drop, found at…
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How do I renew materials?
Most circulating materials are eligible to be renewed up to five times. Three days prior to their due date, any eligible item will automatically be renewed. Materials can also be renewed by visiting “Log in to My Account” at ocls.info, or calling our Renewal Line, (407) 835-7323 (option 2). Please note, library books and other…
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What are the borrowing periods?
All materials check out for 21 days. You’ll get an itemized receipt with each checkout.