Contact Us

General Information

For any question, including information about your library card account, the website, library locations, or to ask a reference question.


Mon – Thurs., 9 a.m – 7 p.m.
Fri. and Sat., 9 a.m. – 6 p.m.
Sun. 1 – 6 p.m.

Chat with Us
Mon – Thurs., 9 a.m – 7 p.m.
Fri. and Sat., 9 a.m. – 6 p.m.
Sun. 1 – 6 p.m.

Email staff a question
(select “General Information” from the form)

Automated Materials Renewal Line

407.835.7323 Option 2

Book A PRO (Professional Research @ OCLS)
For one-on-one help using our resources, schedule a 30 minute appointment with a PRO at the Orlando Public Library!

Book A PRO

Ask a question about your library card account, PIN, fines, information change, lost card, etc.

Event Proposal
Interested in presenting at the Library? Submit your event idea!

Present An Event

Field Trip
Interested in taking a field trip to the Orlando Public Library?  Learn more about the tours, educational programs, and story times we have to offer. Fill out this form to book your visit today!

Field Trip form

Ask a question about the genealogy collection, services provided or schedule a group visit at the West Oaks Branch Library & Genealogy Center.

Help Desk
Have a question about how to use one of our services or websites? Running into an error? Tell us what you’re trying to do and we’ll assist!

Submit a Help Request

Public Records Request
Need to request public records for OCLS? Public record is the information recorded by the library pertaining to its business and operations. Here’s the contact information for our Public Records Custodian.

For general reference questions or research assistance, please submit your request through our Help Desk form and select “General Information.”

Records Custodian Contact Information

Share Your Library Experience
Share you comment, suggestion, or feedback about the Library’s service.

Share Your Library Experience form

Social Worker Help
The Library Social Worker provides one-on-one assistance and expert referral for many social services.

Library Social Worker Assistance Request form

The Orange County Library System can provide the service of a storyteller at your location for storytelling events. To arrange a storytelling event, complete the form.

Request A Storyteller form

Want to request that we add a certain title to our collection? Titles not found in the catalog can be suggested.

Suggest-A-Title form

Website Feedback
Share your comment, suggestion, or feedback about the Library’s website.

Website Feedback form


Administrative Team
Share comments, questions, or suggestions with the members of our Administrative Team.
Steve Powell, Library Director/Chief Executive Officer
Erica Grant, Chief of Neighborhood Services
Danielle King, Chief of Neighborhood Services
Leasha Tavernier, Chief of Neighborhood Services
Kristopher Shoemaker, Chief Financial Officer
Yvonne Hartley, Chief Human Resources Officer
Sara Gonzalez, Chief of Lifelong Learning
Erin Sullivan, Chief Marketing & Public Relations Officer
Bethany Stone, Chief Operating Officer
Lynette Schimpf, Chief Project Officer

Equipo Administrativo
Comparta comentarios, preguntas o sugerencias con los miembros de nuestro Equipo Administrativo.

Marketing and Public Relations


Friends of the Library


Human Resources


OCLS Speakers Bureau
Schedule a Speakers Bureau representative to speak to your group about getting a library card, available library resources and services, home delivery of materials and other useful information.


Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone at (407) 835-7323 or by writing to: 101 E. Central Blvd. Orlando, FL 32801.