FAQ SEARCH PAGE
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Customer Resolution Procedure
Purpose: The Orange County Library System has adopted the following procedure to ensure an opportunity for customers to make a formal complaint against a library decision or service. The Orange County Library System will accept and attempt to resolve all customer concerns at the service delivery level. In the event an issue cannot be resolved,…
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Materials for those with print disabilities
Books on CD Descriptive videos (These are videos in which key visual events are narrated. Learn more.) Large print books/periodicals
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Equipment for those with print disabilities
Magnifying lenses Enlarging photocopiers which can produce large-print versions of copies
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LEAP (Library eBook Accessibility Program)
Through our downloadable media service, OverDrive, our resident patrons may qualify for LEAP. This service provides DAISY and Braille formats that can be read with computers, assistive reading devices, Braille printers, and even MP3 players, free Victor Reader Soft and Read:OutLoud reading software that you can install onto your home computer. Please note this service…
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Bookshare
Bookshare provides access to over 300,000 titles that are specifically designed for users with print disabilities. International and U.S. publishers consistantly provide Bookshare with the latest content so that users with print disabilities have access to content at the same time as their peers. Bookshare's online library is free to eligible U.S. students. Learn…
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Talking Books and Players
The Orange County Library System offers the Talking Books program to residents of Orange County who cannot easily use printed materials, including those who are visually impaired, have a reading disability, or unable to use print material due to a physical disability. A talking book is the complete text of a printed book recorded on a…
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TOPAZ® HD Magnifier
Located on the fourth floor of the Orlando Public Library, this desktop video magnifier provides clear and sharp magnification of documents, newspapers, photos, and other items displayed on a 24-inch monitor.
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Assistive Catalog and Internet Stations
All branch locations and the fourth floor of the Orlando Public Library house assistive vision stations that include JAWS for Windows, MAGic Screen Magnification, OpenBook, a 19-inch monitor, and a Braille keyboard: Jaws for Windows is a software program that uses a speech synthesizer to read aloud all text that appears on the screen. MAGic Screen…
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Freedom Box Software
Our public access computers that have a sound card and CD-ROM are compatible with Freedom Box software. If you are using it on one of our computers that has the JAWS software, you will NOT need to bring up JAWS itself.
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TDD Phone Number
Patrons using a Telecommunications Device for the Deaf may contact the Library at 407.835.7641.
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Wireless Assisted Listening Devices
Patrons attending Library Programs in any Library location may obtain assisted listening devices to use during the program. Please see a staff member for further details. For accommodations at other Library locations, please contact staff in that location at least 24 hours in advance.
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Closed-Captioned Videos
To find close-captioned videos, from the home page of the catalog, choose Keyword for your search. Type in "hearing impaired" and you will get a list of closed-captioned videos, most recent first. To narrow the search, click on Advanced Search from the home page and combine "hearing impaired" as a subject search with any other…
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Video Relay Services (VRS)
Video Relay Services (VRS) provides a communication tool that allows the Deaf and Hard-of-Hearing community to communicate effectively and naturally with the hearing world through American Sign Language (ASL). VRS uses the Internet to provide an audio/video link to a qualified, certified Video Interpreter (VI) who interprets between the visual language of ASL and the…
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Wheelchair access
Wheelchair (available for use at the Main Library) Wheelchair accessible catalog/internet stations
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Telephone Access to Library Services
Call Questline at for answers to reference questions and to request materials for home delivery. To renew materials by phone, call (option 2).