FAQ SEARCH PAGE
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Where will my Books By Mail be delivered during the branch refresh?
If you pick up your holds at a specific branch, please contact the Questline () to indicate whether you’d like to pick up your items at another branch or switch to home delivery during the course of your location’s closure.
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What is the library doing to monitor the outbreak of COVID-19 in the United States?
The administration of the Orange County Library System is monitoring the outbreak of COVID-19. We believe it is in the public’s best interest to continue to provide the community with resources and information, so we are encouraging our staff and customers to follow best practices for hygiene, as recommended by the CDC. We clean and sanitize…
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Customer Resolution Procedure
Purpose: The Orange County Library System has adopted the following procedure to ensure an opportunity for customers to make a formal complaint against a library decision or service. The Orange County Library System will accept and attempt to resolve all customer concerns at the service delivery level. In the event an issue cannot be resolved,…
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What if I do not want my materials delivered to my doorstep?
You can have your library account set up to have your requests sent to a library location for pickup. Just let Library staff know which location you would like to designate as your pickup location, either in person, by phone at or by e-mail at mayl@ocls.info. Once you choose the pick-up option, we will make…
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How do I stop delivery if I will be away from home?
Please contact the library by phone at or email at mayl@ocls.info to let us know if you will be away from home and would like to postpone delivery of library materials. You can give us a date for resuming service or we can set stop deliveries until you contact us again to resume.
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How do I return delivered items?
Delivered items can be returned in person to any OCLS location. Items can be mailed back to the Library as well, but the customer is responsible for the cost of postage. Any package sent back through the mail without postage will result in the customer’s account being charged for the postage cost and an additional…
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How long does it take to receive an item via Home Delivery?
Once located and checked out to your account, requested material delivered by our courier, PEP, should arrive within five weekdays from the date the item is checked out. Requested material being delivered by the U.S. Postal Service typically takes up to seven days to arrive. All items that are being delivered check out for 26 days.…
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What is Request Home Delivery (MAYL)?
Library customers with Resident cards (those who live within the district) are eligible for MAYL (Materials Access from Your Library). Since 1974, the Library has been delivering your requests to your doorstep instead of holding them at a library location for pickup. Most of our deliveries are made by Priority Express Parcel to your home,…
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How can I request a title for home delivery?
If you’d like to have an item sent to your home, first search for the title in the catalog. Once you have found the title in the catalog that you wish to receive at home, click on the Request This Item button or the Request button, and enter your name, card number, and PIN. The “Request…