FAQ SEARCH PAGE
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What should I do if I want to receive event text notices, but my phone number isn’t text enabled?
If the phone number on your library card account isn’t text-enabled and you’d like to receive event text notices you can: Contact the library () and update the phone number in your library card account to one that is texting compatible Contact the library and ask staff to change the phone number associated with the…
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How can I stop receiving event text notices?
If you wish to stop receiving text notifications for specific events, please contact the library () and staff can make that change on your behalf. If you wish to stop receiving text notifications for all events, reply STOP to one of the text notices you've previously received and you will be placed on the "do…
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How do I sign up to receive text notices for events?
When you register for an event, you'll have the option to opt-in to receive text notices for that event. This option is specific to the event, so you will be able to decided for each event you register for whether or not you want to receive text notices for the event.
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My Internet connection dropped in the middle of class. Can I re-enter the Live Online Classroom?
Yes! To re-enter the Live Online Classroom simply revisit the URL provided in your confirmation email.
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I clicked the link to access the online classroom and downloaded the Adobe Connect application, but I can’t seem to access the online classroom.
After installing the Adobe Connect application you may need to refresh the internet browser or revisit ocls.info/onlinetraining to access the online classroom. If you need assistance, please email onlineclasses@ocls.info.
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Can I access Live Online Classes from my Mac computer?
Yes! Simply visit the URL provided in your confirmation email and follow the prompts to install the Adobe Connect application and access the online classroom.
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Can I access a Live Online Class from a smartphone or tablet?
Yes! Android and Apple iOS users can access Live Online Classes by installing the Adobe Connect Mobile App. When prompted, use ocls.info/onlinetraining as the Meeting URL and enter as a Guest with your name. Please note interactivity via the mobile app may be limited. (Download iOS App | Download Android App).
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Do I need a microphone and camera to attend a Live Online Class?
You do not need a camera or microphone to attend a Live Online Class. You would only need a computer with access to the Internet and speakers or headsets. You can use the Chat pod in the online classroom to interact with the instructor via text messages.
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How do I know if my computer and network connections are properly configured for Live Online Classes?
You can perform the Adobe Connect Diagnostic Test to help ensure your computer and network connections are properly configured to provide the best possible Live Online Class experience.
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Special Information for Live Online Class Registrants
If you have registered for a Live Online Class, please follow the instructions below to access the online classroom. Perform the Adobe Connect Diagnostic Test prior to class to install the Adobe Connect application and ensure your computer and network connections are properly configured to provide you with the best possible Live Online Class experience.…