FAQ SEARCH PAGE
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What is the Freegal Music download limit?
Current limits are set at five tokens per week. Songs are one token each and videos are two tokens each. Your counter will set back to zero each week, Monday morning. Then you can download five more tunes during the new week.
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What is Freegal Music Streaming?
Freegal Music offers unlimited streaming of 16 million+ songs, including Sony Music’s catalog of legendary artists. You can also download 5 songs (videos count as 2 songs) per week. Counters are in the upper right corner and will keep you informed of download allotments. Things to know: You can create streaming music playlists that can be played…
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Nothing happens when I click on the play arrow to listen to the song sample in Freegal Music…
If you're having an issue playing song samples, please check that your browser Flash Player is version 10 or higher. Please note as well that Freegal Music is only fully supported on Internet Explorer 7, 8, or 9, Firefox, Safari, and Google Chrome; it is not supported on AOL Explorer browser.
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My song only downloaded partially or only the first few seconds of my song plays…what can I do?
Once in a while, your Internet connection may be interrupted or time out and you might experience an incomplete or problem download. Freegal Music allows you to download previously downloaded songs again, without using up one of your weekly downloads. Songs you’ve had trouble downloading during the current week or previous week can be downloaded…
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In Freegal music I only downloaded four songs, but when I go to download the fifth song, I’m told I’ve exceeded my limit. What happened to my fifth download?
It's possible you inadvertently clicked on the "Download Now" link. Anytime you click on the "Download Now" link, even if you cancel the download, a download is used from your weekly allotment. If you're confident this isn't what happened, please send us your library card information and we'll continue to troubleshoot the issue.
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I log in to Freegal Music, accept the terms and conditions, and then I’m taken to the About Us page or given a notice that I’m not authorized to view the site.
There may be a setting on your computer that is preventing you from logging in to Freegal Music. There are a couple things you could try that may enable you to get through. Try clearing your browser history and deleting your browser cookies. How to clear the browser cookies and history varies from browser to…
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I downloaded a song from Freegal Music, but I can’t find where it is on my computer.
We highly recommend that when downloading a song, you select the option to save the file to a specific location on your computer. However, if you didn't specify a location or you opted to open the file without saving it, there are a couple things you can try to locate where the song was saved.…
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How do I download a song in Freegal Music?
When you're ready to download a track, click the "Download Now" link, select Save at the prompt, and designate where you want to save the song. Anytime you click on the "Download now" link, even if you cancel the download, the download counts toward your weekly allotment.
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What is Freegal Music?
Freegal® Music is a free music service from the library. All you need is your library card number and PIN. Freegal offers access to about 16 million+ songs, including Sony Music’s catalog of legendary artists. In total the collection is comprised of music from over 40,000+ labels with music that originates in over 100 countries.…
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What is hoopla music?
Want to listen to music all day? Try Hoopla Music! Check out full-length music albums instead of just individual tracks. Hoopla is cloud-based, this means that you can browse and borrow an album via a web browser, then begin listening to that same album on a tablet, and finish listening to it in the car…