FAQ SEARCH PAGE
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Why does North Orange Branch need to close?
For the past several weeks library staff, along with a consultant, have been trying to get to the bottom of a musty smell at the North Orange Branch. The consultant outlined their findings around high humidity and water intrusion. While the consultant does not say that people cannot be in the building, we feel that…
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Will staff be on vacation during the refresh?
During each closure, the staff will be reassigned as necessary to work at other library locations.
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When will the refreshed locations reopen?
See the table below for closed and reopen dates. Location Closed Dates* South Creek Branch October 4-November 21 (Reopens November 22) * Projected dates; subject to change.
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Will the book drop be open while the branch is being refreshed?
The book drop will remain open at each location throughout the closures. Items may not be checked in on Saturdays or Sundays, so will be backdated on Mondays.
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How can I renew my items while the branch is closed for a refresh?
Your items may be renewed online, over the phone through the renewal line ( Option 2), or another OCLS location. Please call Questline if you need more information: .
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Where will my Books By Mail be delivered during the branch refresh?
If you pick up your holds at a specific branch, please contact the Questline () to indicate whether you’d like to pick up your items at another branch or switch to home delivery during the course of your location’s closure.
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Will the public WiFi still work while the branch is being refreshed?
No, the WiFi will not be available during each location’s closure.
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Where can I print, fax or copy while the branch is being refreshed?
During each location’s closure, we invite you to visit another OCLS location for printing, faxing and copies until the location opens again. The locations below are closest: Hiawassee: West Oaks Branch and Genealogy Center, Washington Park, Winter Garden South Creek: South Trail, Southeast, and Southwest
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Can I still use the bathroom while the branch is being refreshed?
During the refresh projects each location will be closed to the public and their bathrooms will not be available. Upon opening again, the bathrooms will be available again and updated.
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How will I get my books while you’re closed for a refresh?
During each location’s closure, we invite you to visit another OCLS location until these branches reopen. The locations below are closest: Hiawassee: West Oaks Branch and Genealogy Center, Washington Park, Winter Garden South Creek: South Trail, Southeast, and Southwest If you pick up your holds at a branch in question, please contact Questline () to…
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How much will these branch refresh changes cost?
Each branch is being enhanced as per the needs of the location. We strive to always be as cost effective as possible with all our projects. Our budgets are published annually in our financial reports published on our web page. View the Fiscal Year 2021 budget.
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Why is this branch being refreshed, it looks fine to me?
The selected branches are popular with our customers and heavily used. Each has been in the same location for at least twenty years and some sections are now worn and outdated. These branches will be enhanced and refreshed so that they can continue to meet customer needs in facilities that serve as welcoming, community-centric locations.
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What do I need to know about the upcoming changes at Eatonville Branch?
Eatonville Branch will undergo a refresh. While this exciting work is being completed, the branch will be closed. The branch’s book drops will continue to be available for returns only. Location Closed Dates* Eatonville Branch May 9-May 21 We invite you to visit another OCLS location until the branch reopens. The locations below are the closest to the Eatonville location: Fairview Shores…
