I’m having trouble accessing an online database from home.


There are several things to consider:

  • Is the database listed as being accessible remotely?
  • Are you a reciprocal borrower (and therefore not given access to online databases remotely)?
  • Are you entering your library card number correctly? (P-zero, not P-letter “oh”)?
  • Has your library card account expired? Learn how to renew your card.
  • Do you have any fines or blocks on your library card account? Contact the library for assistance ((407) 835-7323).

If none of that resolves the problem, have you already logged in by entering your library card number, name, and PIN? Does your current problem have to do with a username and password for the database?

If you are a first time user of a some of our databases, you may need to create a username and password. This username and password has nothing to do with your library card account. These logins will be determined by you, the patron. If you have already created a username and password, but cannot remember what they are, you will need to create a new username and password. We have no way to retrieve their information.

If you still cannot get into the database, please call the library at (407) 835-7323.

Questions? We can help!

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Memorial Day Closing

Orange County Library System will be closed Sunday, May 26 and Monday, May 27, in observance of Memorial Day. The library system will resume normal business hours on Tuesday, May 28. View a complete list of holiday closures >