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  • Customer Resolution Procedure

    Purpose: The Orange County Library System has adopted the following procedure to ensure an opportunity for customers to make a formal complaint against a library decision or service. The Orange County Library System will accept and attempt to resolve all customer concerns at the service delivery level. In the event an issue cannot be resolved,…

  • How do you add, edit, or remove a star rating in the catalog?

    To give a title a star rating in the catalog: Log in to your library card account. Click on New Search. Search the catalog for the title you’d like to rate. Once you have found the title, you will see a row of stars under under the title’s publication information. To give a rating, click…

  • Who decided what changes to make in the catalog?

    Our redesign team has a wide variety of skills and backgrounds related to web and integrated library systems. In addition, we sought out insights from patrons through our beta tester team, staff members and the library administration. They provided feedback on the appearance, language and content of the redesigned catalog throughout the planning and development…

  • Why doesn’t the catalog redesign include improvements to processes or functionality?

    As much as we'd like to improve some of the processes and workflows in the catalog, we do not have complete development access to the catalog system in order to make those types of adjustments. As it is, we're able to make significant changes to the look and language of the catalog to help improve…

  • Why did the catalog change?

    It's been many years since the launch of the current version of the catalog. Last year, an academic library system successfully demonstrated that a recent release of themes from our catalog vendor could be customized to provide a responsive site to users. ("Responsive," meaning the full catalog could be experienced from a phone or tablet,…

  • How do I delete items off My Reading History?

    To delete an item or multiple items off My Reading History, Log in to your library card account Click on the My Reading History button Click the box next to the item or items that you wish to delete Click on the Delete Marked button below You can also delete all the items in your…

  • Why is there nothing under My Reading History?

    The My Reading History feature is not retroactive. Only items checked out to you after you turn it on will be listed. If you have checked out items and it does not show on My Reading History, first check to see if you have it turned on. If it is turned on, you may need…

  • How do I activate/deactivate My Reading History?

    By default, this option will be turned off. In order to activate this feature, Log in to your library card account Click on the My Reading History button on the right On the next screen, near the bottom left, click on the Opt In button To deactivate this feature, Log in to your library card…

  • Advanced Searching the Catalog

    Multiple Words When searching multiple words the system will automatically supply the Boolean "and" operator between each word; multiple words entered for the search will all occur somewhere in the retrieved records though not necessarily in the order entered. Both examples on the right will retrieve the same results. Examples Using multiple words: slow cooker…

  • Searching the Catalog

    Type the keyword you want to find. For example: design bleachers grisham Search Tips Wildcards     Words may be right-hand truncated using an asterisk ('*') in place of other characters. The '*' wildcard may also be embedded in a search string. You may use '?' to replace a single character anywhere within a word. Examples:…

  • Can I recommend a title that the library does not own?

    Yes, we welcome your suggestions. If there is a title that you cannot find in our collection and it meets our materials management policy, please fill out a Suggest-A-Title form.

  • Didn’t the Library use to offer an InterLibrary Loan (ILL) program?

    If there is a title that you think would be a useful addition to the collection and you have verified that the title is not listed in our catalog, use Suggest-A-Title to recommend the title. This form is available to regular card holders.

  • What Can I Check Out?

    The following is a listing of the materials the Orange County Library System offers through the Library collection: Book Bundles Want to start your own book club or looking for a title for your next meeting? Book Bundles can help. Browse through the list to find the right book for your group. Book Bundles check…

  • Why do I get a “page cannot be displayed” error when I use my back button in the catalog?

    We recommend that you use the navigation buttons within the catalog (and not your browser) for best results when searching the catalog.