FAQ SEARCH PAGE
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Library Fees
Orange County Library System does not charge fines for materials returned past their due date. Materials that are more than 28 days overdue will be assumed lost and billed to the customer’s account. The bill for the item is removed once the overdue item is returned. To help accomplish our goal or providing open access…
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How do I pay for a meeting room?
Meeting Room charges must be paid when placing a reservation. Payment can be made by phone at with Visa or MasterCard, or in person with Visa or MasterCard, cash, money order or a certified bank check. Personal or Company checks are not acceptable forms of payment for Meeting Room Charges. View the schedule of Meeting…
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What is the cost to reserve a room?
The following are the costs for reserving rooms at OCLS. Room Cardholders Non-Cardholders* Albertson Room (Orlando Public Library) Effective January 1, 2024 $25 per hour, pro-rated after first hour (Catering Fee of $25 if bringing in hot food.) Effective January 1, 2024 $50 per hour, pro-rated after first hour (Catering Fee of $75 if bringing…
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Guidelines for Class Reservations
Customers wishing to attend a technology class should be aware of the following guidelines: Technology classes are free to Orange County Library District cardholders, fee cardholders, and Orange County Property Owner cardholders. Reciprocal Borrower cardholders and Non-OCLS cardholders may attend an in-person class by paying a $10 non-refundable fee at the time of registration, and…
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What are other fees?
The following details fees of OCLS: Non-resident fee card Individuals residing outside of the service area may purchase a Library card. The cost is $75 for three months or $125 for one year. Fee cards are non-refundable. With the purchase, family members residing at the same address would also qualify for cards. Returned item missing…
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Where can I pay my fees?
Orange County Library System offers several ways to pay. You can see your bill by visiting ocls.info and selecting Log in to My Account. You are able to pay online (or by phone at 407-835-7323) with your Discover, MasterCard, or Visa. Bills can also be paid at any location. Personal checks are not accepted. Money orders…
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Late Cancellation Fees
Patrons contacting the Library to cancel a technology class have until 11:59 p.m. the day before the scheduled class to avoid a $5 late cancellation fee. To avoid a $5 cancellation fee, you may: Cancel in person at any OCLS location no later than the day before the scheduled class. Call Questline at before 8:00…
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Where can I pay my fees?
Orange County Library System offers several ways to pay. You can see your bill by visiting ocls.info and selecting Log in to My Account. You are able to pay online (or by phone at 407-835-7323) with your Discover, MasterCard, or Visa. Bills can also be paid at any location. Personal checks are not accepted. Money orders…
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Why can’t I use my card?
In order to check out, renew or request material, your account balance must be less than $10. You must have an account in good standing to download audiobooks, e-books or songs, sign up for a computer session, register for a computer class, or reserve a meeting room or study room. If you have questions about…
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What happens if I return something damaged?
Customers will be charged the cost of the item for each item that is lost or damaged. If lost items are found in good condition within one month of payment, a refund may be issued. Please note that in order to control the quality and content of our collection, the library does not accept replacement…
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Where can I get an image scanned?
All locations including branches and the Technology and Education Center at the Orlando Public Library have scanners available to scan images for customers. Scans are free and can be saved to a portable device provided by the customer.
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How much do you charge to use your wireless network?
Wireless access is available at no charge to all visitors during the Library's normal hours of operation. Select "OCLS-Guest" as your wireless network to gain access.
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Can I print from Library computers?
Yes. Each library location has a black and white printer available for printing. The cost is $0.15 per page for printouts.
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How can I cancel holds, renew items, see fees on my library card?
To perform any of these actions, you must first log in to your online library card account. Within your library card account you can see the items you have checked out, the items you have on hold, and the fees you have. To cancel a hold, click on “# requests (holds).” (Please note, this link…
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How do I pay my fees online?
Fee Payment Follow these steps to pay your fees online using a credit card: Log in to your online library card account Once you are in your library card account, click your fine link: Fines & Fees You will see a list of your fees, including date, description, and amount. Click Pay online A new…