FAQ SEARCH PAGE
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How can I renew my items while the branch is closed for a refresh?
Your items may be renewed online, over the phone through the renewal line ( Option 2), or another OCLS location. Please call Questline if you need more information: .
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Why can’t I renew my items?
Several reasons exist for why you may not be able to renew your items: Too soon to renew. One reason might be that it is too soon to renew the item. You must wait at least one day before renewing the first time. You can renew a second time after the first check-out period is…
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How can I cancel holds, renew items, see fees on my library card?
To perform any of these actions, you must first log in to your online library card account. Within your library card account you can see the items you have checked out, the items you have on hold, and the fees you have. To cancel a hold, click on “# requests (holds).” (Please note, this link…
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How can I tell which items on my checked out list are renewable?
We understand that many customers like to know which items from their Checked Out list cannot be renewed so they can plan to read (or listen or view) these items first. The only way to know if an item can be renewed is by attempting the renewal process. All items on your list can be…
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I’m not sure how to renew items in my account.
Renewals Library cardholders may renew their own materials online. All material may be renewed except for materials with reserves and materials on which you owe fines. The option to renew items is easily accessed through your library card account online. Log in to your online library card account, and you should see a link that…
