FAQ SEARCH PAGE
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Library Fees
Orange County Library System does not charge fines for materials returned past their due date. Materials that are more than 28 days overdue will be assumed lost and billed to the customer’s account. The bill for the item is removed once the overdue item is returned. To help accomplish our goal or providing open access…
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Customer Resolution Procedure
Purpose: The Orange County Library System has adopted the following procedure to ensure an opportunity for customers to make a formal complaint against a library decision or service. The Orange County Library System will accept and attempt to resolve all customer concerns at the service delivery level. In the event an issue cannot be resolved,…
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Schedule of Melrose Center Booking Fees
The Melrose Center welcomes you and your imagination. We ask that all new users participate in a General Orientation for an overview of the Center’s services and terms of use. You can take the OnDemand General Orientation at your convenience, online at any time. Most services are free to Orange County Library District cardholders and Fee Cardholders, and…
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Why can’t I pay my fines online?
If your fines are $1.00 or less, you can pay the fine in person at one of our locations or by calling the Library at . A fine of $1.00 or less will not prevent you from using any Library service or product. If you do have a $1.00 or less in fines and you…
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Print, Copy, Scan, & Fax Fees
Photocopies* $.15 a page in person Microfilm – 8 1/2 x 11 $.15 a page in person Computer Printouts* $.15 a page in person Color Computer Printouts* $.15 a page in person For customers requesting library staff to make copies to mail or fax, there is a $5.00 handling fee plus a…
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What are other fees?
The following details fees of OCLS: Non-resident fee card Individuals residing outside of the service area may purchase a Library card. The cost is $75 for three months or $125 for one year. Fee cards are non-refundable. With the purchase, family members residing at the same address would also qualify for cards. Returned item missing…
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Where can I pay my fees?
Orange County Library System offers several ways to pay. You can see your bill by visiting ocls.info and selecting Log in to My Account. You are able to pay online (or by phone at 407-835-7323) with your Discover, MasterCard, or Visa. Bills can also be paid at any location. Personal checks are not accepted. Money orders…
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Late Cancellation Fees
Patrons contacting the Library to cancel a technology class have until 11:59 p.m. the day before the scheduled class to avoid a $5 late cancellation fee. To avoid a $5 cancellation fee, you may: Cancel in person at any OCLS location no later than the day before the scheduled class. Call Questline at before 8:00…
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What if I lose or damage an item?
Customers will be charged the cost of the item for each item that is lost or damaged. If lost items are found in good condition within one month of payment, a refund may be issued. Please note that in order to control the quality and content of our collection, the library does not accept replacement…
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How do I pay my fees online?
Follow these steps to pay your fines online using a credit card: Log in to your online library card account Once you are in your library card account, select the “Fines & Fees” option under View. You will see a list of your fees, including date, description, and amount. Click the Pay Online button. *…