FAQ SEARCH PAGE
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Customer Resolution Procedure
Purpose: The Orange County Library System has adopted the following procedure to ensure an opportunity for customers to make a formal complaint against a library decision or service. The Orange County Library System will accept and attempt to resolve all customer concerns at the service delivery level. In the event an issue cannot be resolved,…
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Melrose Center Studio Course Tracks
Graphics below illustrate the paths to access for studios. Click on the studio graphics to access the recommended Course Tracks. The Course Tracks identify classes that provide either equipment training or software training that will aid you in using the studio. Audio Studio Course Track Digital Arts Course Track Includes Graphic Design and Game Development…
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Schedule of Melrose Center Booking Fees
The Melrose Center welcomes you and your imagination. We ask that all new users participate in a General Orientation for an overview of the Center’s services and terms of use. You can take the OnDemand General Orientation at your convenience, online at any time. Most services are free to Orange County Library District cardholders and Fee Cardholders, and…
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Study Room Terms and Conditions
ORANGE COUNTY LIBRARY SYSTEM STUDY ROOM POLICY The Orange County Library System provides Study Rooms at the Orlando Public Library for use by adult library card holders. The contact person who books the Study Room must have a Resident, Property Owner or Fee Library card in good standing. The individual reserving the Study Room agrees…
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How can I see what room bookings I have?
To view the room reservations you placed, please visit My Reservations and log in with either your library card and PIN or your last name and reservation reference number.
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Why do I no longer have the option to pay for my reservation later?
You can now pay for your room reservation online and the request will be auto-approved! You no longer have to call or visit one of our locations to make a reservation request. If you would rather not purchase the reservation online, you can continue to call or visit any location and staff will take payment…
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Are set up and takedown time part of my reservation?
You will not be charged for the 15 minutes before and after your meeting that is reserved for staff to prepare a room for your arrival. However, if you need to do any set up or break down of the meeting space for your reservation, please factor that time into the length of your meeting…
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Why do I have to use my library card account PIN now to register for an event or book a meeting room?
Requiring entry of your library card PIN instead of your last name is an improvement in security for the calendar system. If you do not have a PIN, please use these instructions to create one. If you do not remember your PIN, please us the following form to reset it. You will only be able to use this…
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Meeting Room Terms and Conditions
ORANGE COUNTY LIBRARY SYSTEM MEETING ROOM POLICY The Orange County Library System makes available public meeting spaces for users of the library in accordance with the following policy. The primary use of Library Meeting Rooms shall be for Library or Library-sponsored activities held in conjunction with the Friends of the Library or community partners, or…
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Melrose Center Studio Reservation Requests
As the contact person for the Melrose Center studio or equipment reservation request, you must be present for the duration of the session and ensure that all users follow the Terms of Use and Library Rules of Conduct. Cancellation Information Any studio or equipment reservation must be cancelled no later than 2 full business days prior…
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Meeting Room Reservation Requests
Please note, if you have indicated that food is being served, the Food and Beverage Fee has been calculated into the total amount due. As the contact person for a meeting room request, please be available to sign in for your meeting, ensure that all attendees follow the Meeting Room Policy and Library Rules of Conduct…
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Filming and Photography Guidelines
The Orlando Public Library and Orange County Library System locations are available for film, television, and photography productions upon approval by the Marketing and Public Relations department. If you are interested in filming at the library, either inside a library building or on library property, please submit a Filming and Photography Proposal to the Marketing…
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What kinds of studios does the library have?
OCLS has multiple technology studios which help users produce content in a variety of media formats. These studios can be used for educational and vocational purposes. These amenities are available at the Melrose Center.
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What do the simulators at OCLS do?
OCLS has multiple simulators which help users gain experience operating a variety of vehicles for educational, vocational, and recreational purposes. These amenities are available at the Melrose Center.
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What is a co-working room?
Your library is your place to meet, create and collaborate with others! Need to get out of the house or out of the office? If you need to meet a client, interview a contractor, work on a project with others, bounce around some ideas, enjoy other's company while building and running your business, the library…