FAQ SEARCH PAGE
-
What if I do not want my materials delivered to my doorstep?
You can have your library account set up to have your requests sent to a library location for pickup. Just let Library staff know which location you would like to designate as your pickup location, either in person, by phone at or by e-mail at mayl@ocls.info. Once you choose the pick-up option, we will make…
-
How do I stop delivery if I will be away from home?
Please contact the library by phone at or email at mayl@ocls.info to let us know if you will be away from home and would like to postpone delivery of library materials. You can give us a date for resuming service or we can set stop deliveries until you contact us again to resume.
-
How do I return delivered items?
Delivered items can be returned in person to any OCLS location. Items can be mailed back to the Library as well, but the customer is responsible for the cost of postage. Any package sent back through the mail without postage will result in the customer’s account being charged for the postage cost and an additional…
-
How long does it take to receive an item via Home Delivery?
Once located and checked out to your account, requested material delivered by our courier, PEP, should arrive within five weekdays from the date the item is checked out. Requested material being delivered by the U.S. Postal Service typically takes up to seven days to arrive. All items that are being delivered check out for 26 days.…
-
What type of DVDs can be placed on hold?
Informational DVDs and a limited number of Entertainment DVDs which are available in our Requestable DVDs collection can be placed on hold and requested for home delivery.
-
What materials cannot be requested for home delivery?
The formats that cannot be requested for home delivery include: Reference Materials Vox Read Along items Items from the Library of Things collection
-
What is the difference between home delivery, reserves and holds?
Home delivery, requests, reserves and holds are all the same term for the process of choosing an item to have sent to your home. Requests, reserves, and holds are also terms used to designate that you want an item held at a location for pick-up. Patrons who live within Orange County (excluding Maitland and Winter…
-
What is Request Home Delivery (MAYL)?
Library customers with Resident cards (those who live within the district) are eligible for MAYL (Materials Access from Your Library). Since 1974, the Library has been delivering your requests to your doorstep instead of holding them at a library location for pickup. Most of our deliveries are made by Priority Express Parcel to your home,…
-
What do the statuses mean on my requested items?
When viewing items on your holds list, the following statuses may appear for an item: Checked out The item is checked out to another patron. Once returned, the status will change to in transit. (Once a requested item is checked out to your account, it moves from your Holds list to your Items Checked…
-
What do all the statuses mean?
Checked-Out Item is currently checked out to a patron. A hold can be placed on this item. Not Available Item is temporarily unavailable for check-out. If you notice a status of Not Available for an item on your Requests (Holds) list, please contact Special Services at 407.835.7461 or send an e-mail to mayl@ocls.info In Transit…
-
I want items that I request be delivered to a Library location. How do I designate this?
If you wish to have requested items delivered to a certain Library location rather than delivered to your home, please call Questline at so that the Library location can be noted on your library account. Please note that all items you request from MAYL will then go to the designated location. If you wish to…
-
An item that I have requested has been checked-out to me but I have not received it yet. What can I do?
Once an item that you have requested for home delivery has been checked-out to you, the item moves from your Holds list to your Checked Out list and you should receive the item within five business days. If you are concerned about an requested item not arriving as expected, please call Questline at .
-
An item I have on hold has had the status of in transit for weeks. What’s going on?
It likely means there has been a breakdown with the hold process. Please contact the Library by phone or by MAYL so that we can resolve the issue as quickly as possible.
-
How many holds can I have at one given time?
Resident patron types can have 20 items on hold at one time.
-
Can I call ahead to have an available item held for me?
If you need a title right away, please call Questline at and speak with a library staff member. We will be able to help you determine if there is an available copy that can be held for pick-up at an OCLS location. If there is not an available copy, Questline staff can help you find…