FAQ SEARCH PAGE
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Where can I find help for the cloudLibrary?
Mobile checkout (cloudLibrary checkout) and account management (cloudLibrary assist) Frequently asked questions and videos Digital content (cloudLibrary content) Answers to common issues and how-to-videos Frequently asked questions
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What is the cloudLibrary Express Collection?
Really want to read that newest best seller, but don’t want to get on a long holds list? The Express Collection, provided through the cloudLibrary app, could be your answer! This lucky day collection offers some of the most popular e-book and digital audiobook titles for a seven-day checkout. To keep items moving, there is…
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What is mobile checkout?
Use your smartphone as your own personal self-checkout machine. To get started, download the cloudLibrary app. Then follow these steps: Scan: Select an item from the library shelf and scan the barcode using cloudLibrary. Repeat for all items you wish to borrow. Checkout: Finish the checkout process within in the app, making sure all items…
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cloudLibrary App
The cloudLibrary app gives you mobile checkout capabilities, library account management, and access to an Express Collection of e-books and digital audiobooks through your smartphone. Get the app for iOS, OS X, Windows, Android, Fire and Chrome.
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What is cloudLibrary?
cloudLibrary is an app provided through bibliotheca that gives you mobile checkout capabilities and access to popular e-books and digital audiobooks by using your smartphone. Mobile checkout Use your smartphone as your own personal self-check machine. Find the items you want, scan the library barcodes into the app, choose checkout, go to the Fastlane checkout…
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What is a Self-Check Out machine?
A self check-out machine conveniently allows library users to check out library materials on their own while the library is open. This amenity is available at most locations.
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Why can’t I renew my items?
Several reasons exist for why you may not be able to renew your items: Too soon to renew. One reason might be that it is too soon to renew the item. You must wait at least one day before renewing the first time. You can renew a second time after the first check-out period is…
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Can DVDs be renewed?
Most DVDs are eligible for renewal up to three times as long as your card is in good standing. DVD VAULT NEW RELEASE titles are only available by request through the catalog for home delivery and CANNOT be renewed.
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What is the Library Circulation Notice I get in my e-mail?
The Orange County Library System sends courtesy notices to the e-mail address listed in your library card account to inform you of approaching due dates for items you have checked out. If you have any questions about the contents of a courtesy notice, you can log in to your library account to see what is…
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How can I tell which items on my checked out list are renewable?
We understand that many customers like to know which items from their Checked Out list cannot be renewed so they can plan to read (or listen or view) these items first. The only way to know if an item can be renewed is by attempting the renewal process. All items on your list can be…
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I’m not sure how to renew items in my account.
Renewals Library cardholders may renew their own materials online. All material may be renewed except for materials with reserves and materials on which you owe fines. The option to renew items is easily accessed through your library card account online. Log in to your online library card account, and you should see a link that…
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What is My Reading History?
My Reading History creates a list of the material you’ve previously checked out from the Orange County Library System for your personal reference. My Reading History is maintained as part of your account and can be turned on or off by you. Learn more about this feature. Once you have activated My Reading History you…
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I am having trouble viewing the items I have checked out.
Are you having trouble viewing your checked-out items because you’re having trouble logging in to your online library card account? Follow these instructions to login: From the catalog homepage or Library Web site, click on “Log in to My Account”. Enter your name, library card number, and PIN. Click on Submit. If you do not…
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How can I sort my checked-out items by due date?
Items listed under “items currently checked out” are sorted by default by check-out date. This list can appear to be random depending on the type of format of the items checked out (book or DVD) or if something has been renewed. You should see a button titled “Sort by Due Date” just above the buttons…
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I cannot view my checked-out items…I get a “page cannot be displayed” error.
If you have successfully logged in to your library card account and get a “page cannot be displayed” error when you click on # items checked out, try refreshing your browser. You can refresh your browser by hitting the F5 key or by clicking on Refresh in your browser window. If refreshing your browser does…